IT support

Embark on an exciting journey with our transformative course, paving your way to a successful IT career!
This course is designed to simulate a real IT Service Desk environment and show you WHAT you can expect in your first days. This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT support. The course covers the following modules:

• Role of IT Support
• Operating systems (Windows server, Window 11, Linux)
• Active directory and group policy
• Office 365 Administration
• Basic networking (OSI Model, Networking tools, understanding role of router and switch and cabling, basic troubleshooting task)
• Real-world IT tickets
• Preparation for interview